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Shared kitchen with island and bar stools
Tenants

A well run home, and people who answer.

How renting with us works, from your first viewing to reporting a repair.

Join the waiting listReport a repair
Moving in

How to rent a room with us

Join the list

Tell us the area, room type and move date that suit you.

View the room

We arrange a viewing at a time that works for you.

Apply

We carry out referencing and the Right to Rent check that the law requires.

Move in

Sign your tenancy, pay your first month and deposit, and collect your keys.

Tenant fees

No tenant fees

We only take the payments the Tenant Fees Act 2019 allows. Your deposit is protected with the Tenancy Deposit Scheme (TDS).

Read our tenant fees statement
Furnished double room with pink wall panelling
Repairs

Reporting a repair

Tell us as soon as something goes wrong, with a photo if you can. Emergencies such as a gas smell, a water leak, no heating or no hot water are dealt with as a priority.

Report a repair: call 0151 394 2881 or email lettings@olaya.co.uk.

If you smell gas, call the National Gas Emergency Service on 0800 111 999 straight away. In a fire or any danger to life, call 999.

Damp or mould? Tell us early. We treat it as a priority and will arrange an inspection.

Tenant FAQs

Are bills included?
Yes, in our shared houses. We'll confirm what's covered for each room.
Are the rooms furnished?
Yes. Rooms come furnished and ready to move into.
Do the rooms have ensuites?
Many do, and some also have their own kitchenette.
What do I need to pay to move in?
Your first month's rent and a deposit, which is protected with the Tenancy Deposit Scheme (TDS). We don't charge tenant fees. See our fees statement.
Are any rooms available right now?
Join our waiting list and we'll get in touch when a room that suits you is available.
How do I arrange a viewing?
Use the waiting list form or call us, and we'll arrange a time that suits you.
How do I report a repair?
Use the details on our tenants page. Emergencies such as a gas smell, a water leak or no heating are dealt with as a priority.
How long can I stay?
Tenancies are rolling, so you can stay long term.
Do you accept people claiming Universal Credit?
We welcome all applicants and assess everyone the same way.
Call 0151 394 2881Get in touch