Complaints procedure

We want to put things right quickly. If you're unhappy with our service, please tell us.

1. Tell us

Email lettings@olaya.co.uk or write to Olaya Property Management Ltd, 18 Church Road, Bebington, Wirral CH63 7PH, setting out what happened and what you'd like us to do.

2. We acknowledge and investigate

We'll acknowledge your complaint and investigate it.

3. Our final response

We'll send you our final written response setting out what we found and what we'll do.

4. The Property Redress Scheme

If you're not happy with our final response, or we haven't resolved your complaint within eight weeks, you can refer it to the Property Redress Scheme, of which we're a member (membership no. PRS042914). Visit theprs.co.uk.